CAM's Custom AV Speakers and Acoustic Panels Return Policy
At CAM's Custom AV, we strive to provide our customers with top-notch AV speakers and acoustic panels tailored to meet your audio needs. We understand that sometimes situations arise where a return may be necessary. To ensure a hassle-free experience, we have outlined our return policy below:
1. Eligibility for Returns:
- Products must be in their original condition, unopened, and with all original packaging materials.
- Returns are accepted within 30 days of the purchase date.
2. Return Process:
- Contact our Customer Service team at customer_service@camsav.com to initiate the return process.
- Provide your order number, the reason for the return, and any relevant details.
- Our team will guide you through the return authorization process and provide instructions on where to send the items.
3. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
- We recommend using a trackable shipping method to ensure the safe return of the items.
4. Inspection and Processing:
- Upon receiving the returned items, our team will inspect them to ensure they meet the eligibility criteria.
- Refunds or exchanges will be processed within 5 business days of receiving the returned items.
5. Refunds:
- Refunds will be issued to the original payment method used for the purchase.
- Please note that shipping costs are non-refundable.
6. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us immediately.
- Provide photos of the damaged or defective items for our records.
- We will arrange for a replacement or issue a refund, including return shipping costs.
7. Custom Orders:
- Custom orders are non-refundable unless they are defective or damaged.
- In the case of defects or damage, please follow the same process outlined above.
8. Customer Satisfaction Guarantee:
- We are committed to your satisfaction. If you are not completely satisfied with your purchase, please contact us to discuss possible solutions.
CAM's Custom AV reserves the right to update or modify this return policy at any time. Customers are encouraged to review this policy periodically for any changes. If you have any questions or concerns regarding our return policy, please contact our Customer Service team.
Thank you for choosing CAM's Custom AV for your audio needs. We appreciate your trust in our products and services.